HelpBerkeley: COVID-19

Alec order request

Hi @Alec, welcome to!

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:

Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

Hi Paul
Thank you for the kind welcome to HelpBerkeley. I still have a question and the need to fix a problem. I registered with my mailing address which is as post office box across the street from where I live. How I update my address so that the driver goes to the correct address when delivering my ration??
Thank you for nay assistance you can provide. .

Hi Alec,
Not a problem; though I can’t fix that in our system on my own, I’ve alerted a moderator that it will need to be changed. What is your correct address? (@KaelanTdT may also reach out to you on his own with the same question; if so, preemptive apologies for the double-ask.)

Best, Paul

Hi @Alec! I’ll send you a PM where we can sort that one out.

again my address is

(Address removed for privacy)

Hi @Alec,
I will be happy to change your address. Is it a single home or an apartment?

Hi @Alec! Maybe you didn’t see my PM, but I already changed your address for you :slight_smile:
This is a public thread, so I went ahead and removed your address from your post, but don’t worry, you are all set in the system!