HelpBerkeley: COVID-19

Cestmoi order request

Hi @cestmoi, welcome to HelpBerkeley.org!

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:

https://go.helpberkeley.org/t/pointers-to-your-first-meal-order-please-read/53
Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

I don’t live in an apt. building so I didn’t give a more specific address than […]. However, I am
in a duplex. As you stand on […] facing east and look at […], my door is on the right.
Sorry I didn’t say this when I registered. I hope it won’t cause too much confusion!
Thank you.
Juli

[edited for personal info]

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@cestmoi, no problem. We will make sure the details are added to the drivers’ instructions after today. It will be in the drivers’ posted instructions today, but the emails for today already went out last night.

Thanks so much. I’ll just keep an eye out today. You know, I just thought of something else: since it’s a
rather large “window” when they deliver, I would appreciate it if they knock loudly! Maybe they do that anyway:)

Thanks again. Have a nice weekend.
Juli

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We can’t guarantee you will hear it—but the driver is supposed to call you right after making the delivery, and 95% actually remember to do it. So you should know when it has been made.

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Perfect!

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