HelpBerkeley: COVID-19

CMBEE Order Request

Hi @CMBEE welcome to HelpBerkeley.org!

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:


Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

@CMBEE please note that it is possible to order Holiday meals until the 17th:

A special Holiday meal for our HelpBerkeley members!

Hello,
A few minutes ago I ordered two rations for the holiday meal since there are two people in the household. Will I receive a confirmation that you received my request? This is the first time I have placed a request.
Thank you.
CMBEE

You will but only at the end of the day. It will be a group confirmation. We are slammed :slight_smile:

I can see your order btw. You will be good.

Thank you very much for your speedy reply.

1 Like

Hello,
Sorry to bother you again but I was wondering if the group confirmation has been sent. I have not received a confirmation for my request for two rations for the holiday meal.

Thank you for your help.

CMBEE

1 Like

No worries, @CMBEE. Your confirmation was published yesterday in this post: https://go.helpberkeley.org/t/a-special-holiday-meal-for-our-helpberkeley-members-s12-11/4588/216/

1 Like

A post was split to a new topic: Only one ration received over Xmas