HelpBerkeley: COVID-19

I can't get access to restaurants

I am signing up for this service to support my mother. I’ve been waiting for a confirmation email from HelpBerkeley and to date have not received one. I submitted the application on Friday, 1/7/2022. I made several follow-up calls leaving my telephone number for contact, but to no avail. I am still waiting for someone to make contact with me or my mother. When can I expect to receive support from HelpBerkeley?