HelpBerkeley: COVID-19

Joannao requesting meals

Hi @joannao, welcome to HelpBerkeley.org!

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:

https://go.helpberkeley.org/t/pointers-to-your-first-meal-order-please-read/53
Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

Dear Help Berkeley.covid,
You are the greatest about getting back to us consumers. . I now see that my initial request to get on meal ordering did not go thru the first time: I made a typo error–you are now addressing me as @joannao which was not what I had intended. So, that’s ok w/ me, but just want to clarify: is that now my user name?
so that I can be consistent.
Thank you!!
Joanna

[edited for personal info]

Hi @joannao,
I do not see your initial request here. What was the username you first tried to register with? I can check if it exist in our system. We can also change your username if you would prefer that. Please let me know. Thanks

1 Like

Joanna, we could easily change your user name! I would suggest JoanK for privacy if that works for you.