Lulope is now a member!

Hi @lulope, welcome to HelpBerkeley.org!

Our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Per our phone call with you, all registration is complete, and you do not need any further steps. The information below is for reference only. Dp please let us know when you are back in good health and with no need for services!

Important notes:

  • If you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect to meet you downstairs, if possible outside: so it is very important that the phone number(s) you list in our database (the one(s) you registered with us) be accurate.
  • Because of dwindling demand, we recently terminated our restaurant program. Our delivery program is now exclusively focused on the free meals and groceries to those who are food insecure during the pandemic, or to NGOs who support them.

Free groceries & meals program
If you are food insecure, please look into our free groceries & meals program! This link provides information, and a link to register (you need to login in order to click on this link):
https://go.helpberkeley.org/t/register-here-for-our-free-meals-and-groceries-program/6246/.

Questions or feedback
If anything in the process is unclear, and if you need to ask questions or send feedback, please reply to this thread, or create a new topic here: https://go.helpberkeley.org/c/restaurants/inquiries/34. If you are unable to do so, you can always call our helpline at 510-288-3080—it is a little slower to get help though, as we will likely call you back!

We hope you will enjoy your meals. Thanks very much!

Hi,
I am writing to let you know that I have a delivery scheduled for this afternoon, but no one will be at home to pick up the delivery. Would it be possible to reschedule the delivery for another day after Wednesday?

Sorry, @lulope, we only deliver on Mondays btw 3:30 and 5:30pm.

Okay, can it be on March the 14th? Next Monday…

@lulope, our itineraries are issued several days ahead. After Thursday we cannot make any changes for the following Monday. If this is too limiting for you, let us know and we’ll take you off the distribution list starting next Monday.

Thanks for your reply. I can receive the food next Monday March 14 without problem.