HelpBerkeley: COVID-19

Suzer request meals

Hi @Suzer , welcome to HelpBerkeley.org!

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:

Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

Thank you so much!
I do have a question and can’t find in the discussion: do I order from the restaurant website or call them?

What do I say if I have to call?

If ordering from their website, how do they know I’m with this program.

Thanks

Suzer

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Hi @Suzer,
You call the restaurants here and let them know that you would like a “HelpBerkeley ration”. That is how they know that you are with this program.

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Hi Josie, so sorry to bother you yet again. I called a restaurant and they asked for my number. They said you’re supposed to give me one. I had no idea what he was talking about.
Please advise. Thank you.

Suzie

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Did he mean my credit card number? For the $10? It was hard to understand him :frowning:

Hi @Suzer, when you order, you will need to give them your phone number and your name: from that, we can find your address for delivery.

Of course, the restaurant will need a CC after that to pay for the order :slight_smile:

I just left you a vmail. You can call me back if you want and we can go in more detail!

Thanks Michel, I got your vm. Called them back and it’s all fine.

My first time.Now I know :slight_smile:

Suzie

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Great! The next time will be smoother :slight_smile: