HelpBerkeley: COVID-19

Alliesuz driver & dispatcher

Hello, I can help drive. I have a sporadic schedule but many windows are open in the evenings, on Fridays and weekends.

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Hi @alliesuz , welcome and thanks so much for volunteering to be a dispatcher with HelpBerkeley.org!

Our dispatchers have made you a dispatcher, so now you can access dispatcher-only subcategories (subcats) on the website.

Dispatcher links
Your first task is to familiarize yourself with the site. The best way to do that is to read the New dispatcher welcome (only accessible by dispatchers). Create a new topic in the /Dispatch/ category (found on the main page of the site) if you have any questions, and I or another staff member will explain anything :slight_smile:

Dispatchers work primarily in 4 different areas (each typically has one or two areas that they pick):

  • customer care on the website: promoting people to different roles on the site, answering questions, and helping people get the most out of the service
    … and on the upcoming helpline: doing the same on the phone, since many of our users are not tech-savvy.
  • inreach: contacting our members to make sure that they are able to order and don’t need any further help, and asking them if they know of others who could be helped by our service
  • outreach: informing our target population of the existence of our service, by doing marketing activities, contacting organizations that relate to our target population
    … and through social networks: we are just starting to do that
  • workflow dispatching: the most difficult of all tasks, but also the one we need most, in a way, since it is needed for the next day’s orders. It requires reconciling the photo orders form the restaurant and producing the delivery’s runs for the next day: it takes a decent understanding of Google Sheets and social networks to be effective at it. We need more people in this group who are attracted to the prospect of producing our daily runs.

Let us know what you would be most interested in by replying to this message, and we will put you in touch with the right people!

To discuss dispatch availability, can you reply to this thread: https://go.helpberkeley.org/t/dispatcher-availability/220/18 ?

Our dispatchers have also made you a driver, so now you can access the driver-only subcategories (subcats) on the website.

The next driver training sessions, on Zoom, are listed on this thread: https://go.helpberkeley.org/t/new-driver-training-this-week/874. Can you reply to the thread and let us know which session you will attend?

Until then, here is a link to the core information required for drivers to ramp up:
https://go.helpberkeley.org/t/new-driver-welcome-please-read-this/66
(only clickable by drivers)

Once you have had a chance to read it all, you can update your driving availability here:
https://go.helpberkeley.org/t/how-you-can-structure-your-volunteer-hours-with-helpberkeley/73
(only clickable by drivers)

If you have any questions, please post them on https://go.helpberkeley.org/c/drivers/driver-discussions/31
(only clickable by drivers)

Thank you for again for volunteering your time with us, we’re glad to have you on board!

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Hi @alliesuz, thanks so much for being so on top of things with the driver training!

Are there specific areas of dispatching that you are more interested in? Do you have special skills that we can take advantage of?

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