HelpBerkeley: COVID-19

CindyK driver and dispatcher

Hi @CindyK , welcome and thanks so much for volunteering with HelpBerkeley.org! We would love to work with you. Our dispatchers have made you a dispatcher, and you can now access dispatcher areas on the website.

As a dispatcher you can pick one (or more) of these four areas:

  • inreach: call our existing members and help them understand how to use our service and our site
  • outreach: call and email other organizations to let people know about us who need us
  • workflow dispatch: prepare delivery runs for our drivers—a complex and technical task
  • customer care: respond to questions from new members on how to register and use the system

What would you like to do? Please let us know by replying to this!

The best way to familiarize yourself with HelpBerkeley.org is to read the New dispatcher welcome (only accessible by dispatchers). Ask if you have any questions!

Thank you for again for volunteering your time with us, we’re glad to have you on board!

Hi @CindyK , welcome to HelpBerkeley.org and thanks very much for volunteering to be a driver as well!

Our dispatchers have made you a driver, so now you can access the driver-only subcategories (subcats) on the website.

The next driver training sessions, on Zoom, are listed on this thread: https://go.helpberkeley.org/t/new-driver-training-this-week/874. Can you reply to the thread and let us know which session you will attend?

Until then, here is a link to the core information required for drivers to ramp up:
https://go.helpberkeley.org/t/new-driver-welcome-please-read-this/66
(only clickable by drivers) . Let us know if you have any questions!

Thank you for again for volunteering your time with us, we’re glad to have you on board!

Hi @CindyK , today Thursday we have driver training sessions at 11:00am, 2:00pm and 7:00pm. Can you make one of them?

Sorry to miss this, but can I do next week?

1 Like

Of course! Are you available on Tue (11:00am, 4:00pm) or Thu (11:00am, 2:00pm)? If not, we can talk about other times.

Yes, when?

1 Like

What time slot would you like best between these 4? Can you make Tue at 11:00am?

For an orientation? You said Friday morning works, right?

Yes, it is called driver training. We have sessions scheduled on Tu 10am or 4pm, Thu 10am or 2pm, or Sat at 2pm. But, if you can’t attend these, we can make one for you Friday morning!

How long are they? I could probably do Thursday at 10 am. Is it online?

1 Like

@CindyK, I’ll just do a custom one for you on Friday: what works best for you? Yes, they are online: Zoom meetings. They last 75 minutes.

Thanks, I have to start work at noon so could do any time before then. Let me know when works, thanks!

1 Like

@CindyK, how about 10:00am Friday?

Sure sounds good! How do we connect?

1 Like

I will tag you on the new drivers thread, and out up a Zoom mtg there