Hi @GailK, welcome and thanks so much for volunteering with HelpBerkeley.org! Below you will find the standard dispatcher email. However, since you and I talked already, I will follow up on our discussion, and you can disregard the message below.
Our dispatchers have made you a dispatcher, so now you can access dispatcher-only subcategories (subcats) on the website.
Your first task is to familiarize yourself with the site. The best way to do that is to read the New dispatcher welcome (only accessible by dispatchers). Create a new topic in the /Dispatch/Support category (found on the main page of the site) if you have any questions, and I or another staff member will explain anything
Dispatchers work primarily in 4 different areas (each typically has one or two areas that they pick):
- customer care on the website: promoting people to different roles on the site, answering questions, and helping people get the most out of the service
… and on the upcoming helpline: doing the same on the phone, since many of our users are not tech-savvy.
- inreach: contacting our members to make sure that they are able to order and don’t need any further help, and asking them if they know of others who could be helped by our service
- outreach: informing our target population of the existence of our service, by doing marketing activities, contacting organizations that relate to our target population
… and through social networks: we are just starting to do that
- workflow dispatching: the most difficult of all tasks, but also the one we need most, in a way, since it is needed for the next day’s orders. It requires reconciling the photo orders form the restaurant and producing the delivery’s runs for the next day: it takes a decent understanding of Google Sheets and social networks to be effective at it. We need more people in this group who are attracted to the prospect of producing our daily runs.
Let us know what you would be most interested in by replying to this message, and we will put you in touch with the right people!
To discuss dispatch availability, can you reply to this thread: https://go.helpberkeley.org/t/dispatcher-availability/220/18 ?
Thank you for again for volunteering your time with us, we’re glad to have you on board!