HelpBerkeley: COVID-19

Kent driver and dispatcher

Hi @kent , welcome to HelpBerkeley.org and thanks very much for volunteering!

Our dispatchers have made you a driver, so now you can access the driver-only subcategories (subcats) on the website.

Below is a link to a helpful post for new drivers to ramp up and learn more: please read all of its links carefully! If you have any questions, there are also FAQ’s in the driver subcats, or you can create a new post.
https://go.helpberkeley.org/t/new-driver-welcome-please-read-this/66 (only clickable by drivers)

The next step is to tell us when your schedule fits to drive, and how often you can drive. Can you fill this Google Sheet to indicate your availability: https://go.helpberkeley.org/t/how-you-can-structure-your-volunteer-hours-with-helpberkeley/73 ?

The next driver training sessions, on Zoom, are listed on this thread: https://go.helpberkeley.org/t/new-driver-training-this-week/874. Can you reply to that thread with your preferred session, unless you talk directly to someone about your choice?

Thank you for again for volunteering your time with us, we’re glad to have you on board!

Hi @kent , thanks so much for volunteering to dispatch as well!

Our dispatchers have made you a dispatcher, so now you can access dispatcher-only subcategories (subcats) on the website.

Your first task is to familiarize yourself with the site. The best way to do that is to read the New dispatcher welcome (only accessible by dispatchers). Create a new topic in the /Dispatch/Support category (found on the main page of the site) if you have any questions, and I or another staff member will explain anything :slight_smile:

As a dispatchers you can choose to do one (or more) of these four areas:

  • inreach: call our existing members and help them understand how to use our service and our site
  • outreach: work on letting people know about us who need us
  • workflow dispatch: turn order forms from the restaurants into delivery runs for our drivers, a technically challenging and complex operational task
  • customer care: respond to questions from new members on how to register and use the system

What would you like to do? Please let us know by replying to this!

Thank you for again for volunteering your time with us, we’re glad to have you on board!

Hi @kent, our next driver training sessions are on Thu 5/8 at 5:30pm and Sat 5/9 at 11:00am and 2:00pm: can you attend one of them?