Whom can I call now if our 2 veggie meals from Dalian are now 40 minutes late? I was promised 5:30 pm delivery. Is such late delivery typical? This is our first trial use of HelpBerkeley. TY for your reply.
Hello @amandapanda, the delivery window is as wide as 5:30-7:30pm. While most orders arrive by 6pm, it is not unusual to have it be delivered a little later too. You can always call the helpline (831) 264-0237 to ask about your delivery status. You can also find the helpline info on the landing page of the website. Please let me know if there are any questions.
Thanks, Sol/Driver. The dinners arrived about 6:30pm. I was originally told 5:30 by Dalian, or maybe I read it on the Help-Berkeley Website. Now I know. The driver called a few minutes after drop-off to let us know he had left the food outside our front door. Thanks.