HelpBerkeley: COVID-19

Roro Dispatcher

Hi @Roro, welcome and thanks so much for volunteering with HelpBerkeley.org! We would love to work with you. Our dispatchers have made you a dispatcher, and you can now access dispatcher areas on the website.

As a dispatcher you can pick one (or more) of these four areas:

  • inreach: call our existing members and help them understand how to use our service and our site
  • outreach: call and email other organizations to let people know about us who need us
  • workflow dispatch: prepare delivery runs for our drivers—a complex and technical task
  • customer care: respond to questions from new members on how to register and use the system

What would you like to do? Please let us know by replying to this!

The best way to familiarize yourself with HelpBerkeley.org is to read the New dispatcher welcome (only accessible by dispatchers). Ask if you have any questions!

Thank you for again for volunteering your time with us, we’re glad to have you on board!

Hello,

I can support workflow dispatch & outreach. Should I attend a training session? I have read the documentation as well.

Looking forward to working together!

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@Roro, we are delighted to see you join us! One of us will call you tomorrow!

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Hi @Roro, we’d love to have you work with us in both areas! We have been trying to reach you but have not been able to so far. Can you let us know the best way to contact you? You could start on workflow in the next few days if you tell us when you are available.