Our dispatchers have made you a dispatcher, so now you can access dispatcher-only subcategories (subcats) on the website.
Your first task is to familiarize yourself with the site. The best way to do that is to read the New dispatcher welcome (only accessible by dispatchers). Create a new topic in the /Dispatch/ category (found on the main page of the site) if you have any questions, and I or another staff member will explain anything
To discuss dispatch availablity, can you reply to this thread: https://go.helpberkeley.org/t/dispatcher-availability/220/18?
Dispatchers work primarily in 4 different areas (each typically has one or two areas that they pick):
- customer care on the website: promoting people to different roles on the site, answering questions, and helping people get the most out of the service
… and on the upcoming helpline: doing the same on the phone, since many of our users are not tech savvy.
- outreach and inreach: informing our target population of the existence of our service, by doing marketing activities, or directly reaching our customers and asking them if they know more people who could be helped by our service
… and through social networks: we are just starting to do that
- workflow dispatching: the most difficult of all tasks, but also the one we need most, in a way, since it is needed for the next day’s orders. It requires reconciling the photo orders form the restaurant and producing the delivery’s runs for the next day: it takes a decent understanding of Google Sheets and social networks o be effective at it. We need more people in this group who are attracted to the prospect of producing our daily runs.
So let us know what you would be most interested in, and I will put you in touch with the right people!
Thank you for again for volunteering your time with us, we’re glad to have you on board!