HelpBerkeley: COVID-19

Appreciative Dispatcher

Hi @appreciative , thanks so much for volunteering as a dispatcher! Our dispatchers have made you a dispatcher, and you can now access dispatcher areas on the website.

As a dispatcher, you always volunteer from home, working remotely! You can pick one (or more) of these two areas:

  • Customer care: respond to questions from new members on how to register and use the system
    Our volunteers may pick shifts of roughly 3 hours, throughout the day and the week
  • Workflow dispatch: prepare delivery runs for our drivers—a somewhat technical and detailed-oriented task that requires good familiarity with spreadsheets
    Workflow dispatching shifts start at 7:00pm. Volunteer may pick days of the week for their shifts.

Per our discussion, though, I know you are interested in Customer Care dispatching, and I will tag you in that area for orientation after Christmas is past!

The best way to familiarize yourself with is to read the New dispatcher welcome (only accessible by dispatchers). Ask if you have any questions!

Thank you for again for volunteering your time with us, we’re glad to have you on board!

Sorry it took me awhile to see this note. I am ready to volunteer and would like to talk to someone on the phone about next steps

Appreciative (Raquel) 510 289 2211