HelpBerkeley: COVID-19

Dottora order request

Hi @Dottora, welcome to HelpBerkeley.org!

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:

https://go.helpberkeley.org/t/pointers-to-your-first-meal-order-please-read/53
Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

Hello @Dottora : correction, your address is well within our delivery area, and we will be able to deliver to you with no problem at all. This was a clerical mistake. You should feel free to order as much and as often as you want!

Hi, Thanks a lot Kaelan. After signing up, I’m a bit hesitant to place an order. I am 70 years old, and for that reason staying alone at home, so I do in theory qualify to receive rations. On the other hand, I’m not really in need, since I do get a box every week from farmfreshtoyou and I am capable of preparing my own meals – I’m just getting tired of doing it every day.

So … if there are other people who are in need, I would want to be sure that they are getting meals before me.

Thanks!

Dottora

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@Dottora, it is so nice of you to think of others!

But—you should, by all means, order as you need:

  • we have the capability to deliver 4 to 5 times more meals than we are doing now (and we can up it much more): our limitation is not how many we can produce or deliver, but how we can let people who need us and can use us know that we exist.

  • ordering helps our restaurant partners. While they definitely won’t make a fortune with us, our orders help pay for their rents and staffs.

  • you are EXACTLY the person we want to help.

So please feel free to order as you need!

Do let people you know whom we can help know about us. This would help us in our hardest task!

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