HelpBerkeley: COVID-19

Lsibers order request

Hi @Lsilbers welcome to!

You registered to order meals from the restaurants in our program. Your address is right outside of our delivery area. After discussing it with our OPs team, our dispatchers just made you a consumer on a trial basis: we are pretty sure we can deliver to you. But, if it creates operations issues, we may have to revisit! This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:
Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

@Lsilbers, would you like to change user names for privacy reasons? If so, let me know by responding to this thread.

Thank you very much.

I’ve read the instructions and will try to order later this week.

I have 2 disabled adult daughters living with me (one is completely housebound & the other has asthma) — all 3 of us are completely self-isolating and your restaurants and volunteers are SO APPRECIATED.

I hope this works for everyone. I want to support local restaurants so I hope this helps them (as well as the folks who are isolating and susceptible to serious COVID issues).

Thank you so much.






@Lsilbers, we are so glad that this will be helpful to you! Please be sure to ask anything if you need help to pass your first order: remember we also have a helpline if you need to call!

We hope you and your daughters enjoy your meals, and we’ll do all we can to help you in the process!

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Good wishes from all of us, @Lsilbers! And it is definitely helpful to our restaurant partners as well!