HelpBerkeley: COVID-19

Pasulliv dispatcher

Hi @Pasulliv, welcome and thanks so much for volunteering with HelpBerkeley.org! We would love to work with you.

Our dispatchers have made you a dispatcher, so now you can access dispatcher-only subcategories (subcats) on the website.

As a dispatcher you can pick one (or more) of these four areas:

  • inreach: call our existing members and help them understand how to use our service and our site
  • outreach: call and email other organizations to let people know about us who need us
  • workflow dispatch: prepare delivery runs for our drivers
  • customer care: respond to questions from new members on how to register and use the system

What would you like to do? Please let us know by replying to this!

The best way to familiarize yourself with HelpBerkeley.org is to read the New dispatcher welcome (only accessible by dispatchers). Create a new topic in the /Dispatch/Support category (found on the main page of the site) if you have any questions, and I or another staff member will explain anything :slight_smile:

Thank you for again for volunteering your time with us, we’re glad to have you on board!

Hi @Pasulliv, I will tag you in the CustomerCare and Inreach thread as per our discussion! Thank you!