HelpBerkeley: COVID-19

Rani order request

I registered but I am unsure if I checked the box for meal delivery requested. Can you please assist? What should I expect next and how do I know which restaurants take orders. Thank you very much


@Rani, welcome!

You did not check the box, but since you are just letting us know this is easily resolved!

Quick question about your address: you checked “single-family home” but, on google maps, the address appears to be an apartment building? Either way works but we need to know. Can you confirm?

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Hi it’s actually 4 separate condos each with their own entrance. Thank you for the prompt reply!


Np problem :slight_smile: Can you give me a little more info about finding your door? I will need to give as specific information as possible to the driver.

I will send you a welcome message in the next few minutes.

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Hi @Rani, welcome to!

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:

Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!