HelpBerkeley: COVID-19

Requesting meal unsuccessfully

I am having the same issue

1 Like

Hi @evyk , welcome to!

You were having this issue because you had not been promoted to be able to order meal yet: this should be solved now.

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:
Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo, the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

I’m having the same issue.


@step, our dispatchers need to validate your contact info and address, and make sure we can deliver to you, before making you a customer. It takes a few hours. Until then, you won’t be able to click on the restaurant list.

As soon as this is done, you will receive a message with instructions on how to order, and you will be able to access other areas of the website that are open to consumers, such as the restaurant list.