HelpBerkeley: COVID-19

Delivery_study driver and dispatcher

Hi @delivery_study , welcome to HelpBerkeley.org and thanks so much for volunteering!

You signed up to be a driver on the site: our dispatchers just promoted you to driver, so now you can access the driver-only subcategories (subcats) on the website.

Below is a link to a helpful post for new drivers to ramp up and learn more. If you have any questions, there are also FAQ’s in the driver subcats, or you can create a new post.
https://go.helpberkeley.org/t/new-driver-welcome-please-read-this/66 (only clickable by drivers)

The next step is to tell us when your schedule fits to drive, and how often you can drive. I’ll tag you in the driver availability thread, and you can see how to do that there.

Driver training is going on, on Zoom, today Saturday (5/2) at 11:00am (in 30 minutes), Saturday (5/2) at 2:00pm, Tuesday (5/5) at 11am, or Tuesday (5/5) at 4:00pm: what would work best for you? You can sign up by responding to this thread: https://go.helpberkeley.org/t/new-driver-training/874/43

Thank you for again for volunteering your time with us, we’re glad to have you on board!

@delivery_study, I will follow up soon on your PM: there is driver training at 11:00am and 2:00pm today if you can make it: I thought it would be great if you could attend quickly, so we can figure out quickly how to include you and test bike deliveries.

Hi @delivery_study , welcome and thanks so much for volunteering with HelpBerkeley.org!

Our dispatchers have made you a dispatcher, so now you can access dispatcher-only subcategories (subcats) on the website. I am sending you below the general information, BUT I discussed your special skills with Ops, and we would like to discuss a specific role with you in line with your very them :slight_smile:

Dispatcher links
Your first task is to familiarize yourself with the site. The best way to do that is to read the New dispatcher welcome (only accessible by dispatchers). Create a new topic in the /Dispatch/Support category (found on the main page of the site) if you have any questions, and I or another staff member will explain anything :slight_smile:

Dispatchers work primarily in 4 different areas (each typically has one or two areas that they pick):

  • customer care on the website: promoting people to different roles on the site, answering questions, and helping people get the most out of the service
    … and on the upcoming helpline: doing the same on the phone, since many of our users are not tech-savvy.
  • inreach: contacting our members to make sure that they are able to order and don’t need any further help, and asking them if they know of others who could be helped by our service
  • outreach: informing our target population of the existence of our service, by doing marketing activities, contacting organizations that relate to our target population
    … and through social networks: we are just starting to do that
  • workflow dispatching: the most difficult of all tasks, but also the one we need most, in a way, since it is needed for the next day’s orders. It requires reconciling the photo orders form the restaurant and producing the delivery’s runs for the next day: it takes a decent understanding of Google Sheets and social networks to be effective at it. We need more people in this group who are attracted to the prospect of producing our daily runs.

Let us know what you would be most interested in by replying to this message, and we will put you in touch with the right people!