HelpBerkeley: COVID-19

Jeannepfe dispatcher

Hi @jeannepfe, welcome and thanks so much for volunteering with HelpBerkeley.org! We would love to work with you. Our dispatchers have made you a dispatcher, and you can now access dispatcher areas on the website.

You and I already discussed what we were going to work on, so there is no need for you to go through any regular training. FYI, I am including below the normal welcome message.

As a dispatcher, you always volunteer from home, working remotely! You can pick one (or more) of these two areas:

  • Customer care: respond to questions from new members on how to register and use the system
    Our volunteers may pick shifts of roughly 3 hours, throughout the day and the week
  • Workflow dispatch: prepare delivery runs for our drivers—a somewhat technical and detailed-oriented task that requires good familiarity with spreadsheets
    Workflow dispatching shifts start at 7:00pm. Volunteer may pick days of the week for their shifts.

What would you like to do? Please let us know by replying to this!

The best way to familiarize yourself with HelpBerkeley.org is to read the New dispatcher welcome (only accessible by dispatchers). Ask if you have any questions!

Just got this email…customer care would be great, is it 3 hours a week or day. looking forward to working with you jeannr

1 Like

Hi @jeannepfe, this is just a general dispatcher welcome message, you can neglect it! We’ll definitely do what we talked about doing :slight_smile: