2 posts were split to a new topic: Lean dispatching
Hi, can you make me a dispatcher and a driver please, so I can read the new dispatcher welcome?
Our dispatchers have made you a dispatcher, so now you can access dispatcher-only subcategories (subcats) on the website.
Your first task is to familiarize yourself with the site. The best way to do that is to read the New dispatcher welcome (only accessible by dispatchers). Create a new topic in the /Dispatch/ category (found on the main page of the site) if you have any questions, and I or another staff member will explain anything
To discuss dispatch availability, can you reply to this thread: https://go.helpberkeley.org/t/dispatcher-availability/220/18?
Dispatchers work primarily in 4 different areas (each typically has one or two areas that they pick):
- customer care on the website: promoting people to different roles on the site, answering questions, and helping people get the most out of the service
… and on the upcoming helpline: doing the same on the phone, since many of our users are not tech savvy.
- outreach and inreach: informing our target population of the existence of our service, by doing marketing activities, or directly reaching our customers and asking them if they know more people who could be helped by our service
… and through social networks: we are just starting to do that
- workflow dispatching: the most difficult of all tasks, but also the one we need most, in a way, since it is needed for the next day’s orders. It requires reconciling the photo orders form the restaurant and producing the delivery’s runs for the next day: it takes a decent understanding of Google Sheets and online platforms to be effective at it. We need more people in this group who are attracted to the prospect of producing our daily runs.
So let us know what you would be most interested in, and I will put you in touch with the right people!
Thank you for again for volunteering your time with us, we’re glad to have you on board!
@family4444, you told me on the phone you would like to do workflow dispatching: I am tagging you on the workflow training thread!
Hello! My name is Avey and I have been in contact with Michel.
A post was split to a new topic: Sblank dispatch volunteer
I am a little confused what dispatching involves. I am free outside of a M-F 8-4 work schedule. Can I get more information?
I live in a house with 20 guys, some are UC Berkeley students, some are recent alum. We are looking for an opportunity to volunteer this Saturday. Are there any opportunities?
Hi @mkramer1: we have an opportunity for your whole crew Sat if you want. But you need to contact me quickly. I sent you a text. Pls call me when you can!
I’m a senior citizen, with some disability and “underlying medical conditions”. So I’ve been home a LOT.
My background includes pretty extensive professional work in graphic design, art direction, marcom, p.r., project mgt., etc.
My schedule is often flexible. Early morns are my worst time.
How might I help?
Thanks so much for volunteering, @Christoverre, we are delighted to see you join us! One of us will call you tomorrow! I look forward to working with you.
A post was split to a new topic: Noami Dispatch
Hi I would like to volunteer as a dispatcher!
Thanks so much for volunteering with us, @kellyd998, you have been promoted as a dispatcher! Thank you for being so prompt in scheduling your first training session!
A post was split to a new topic: Olivia new dispatcher
Hi! Hayley here and I’m available to dispatch and drive. Please let me know how to get started! Thanks!
2 posts were split to a new topic: Rascal Dispatcher
Hi my name is Angelina, I would like to be a dispatcher. I’m a BHS student too.
Hi my name is Malin, I would like to volunteer to be a dispatcher. I’m also a BHS student
Hi! I am a new volunteer ready to help as a dispatcher, and am also a Berkeley High School Student