HelpBerkeley: COVID-19

@Tyoneo Order Request

Hi @Tyoneo, welcome to!

You registered to order meals from the restaurants in our program: our dispatchers just made you a consumer. This means that the system now recognizes you as a consumer, and you can now see consumer-only areas of the website.

Here is a link for pointers on your first meal order, there are detailed instructions in it as to how to order a meal:

Note: this link is only clickable by registered consumers.

  • If you order meals tomorrow before 5pm, you will receive them the next day in the evening.
  • Please note, that, if you are in a condo or apartment building (essentially a building with an outside doors that is not yours), the driver will call you from her previous delivery, let you know of her arrival, and expect you downstairs: so it is very important that the phone number you list in our database (the one you registered with us) be accurate.
  • important note: we use the phone number you give to the restaurant to find your address in our database, so please give the restaurants the number you gave us when you order (they will ask for name and phone number).

If anything in the process is unclear, and if you need to ask questions, please reply to this thread, or create a new topic in the subcategory /Support/Questions/.

Our restaurant partners are still learning the system. Please remind them to take your credit card information when you call, if they don’t take it automatically.

Please send us feedback so we can improve what we can. To send feedback, you can reply to this thread, or create a new topic in the subcategory /Support/Feedback/.

We hope you will enjoy your meals. Thanks very much!

A post was split to a new topic: Tipping restaurants and drivers?

Of course, thank you for signing up!

I don’t know if restaurants would be able to take tips or not, but I think that is something that you could ask the restaurant when you called. For drivers, that is a very good question, but I’m not completely sure how it would work. Drivers call in advance and then leave before you pick up your meal in order to avoid contact, so I don’t know if they would be able to take a tip from you. However, I will ask and see if there is any way that that could work out.
Thank you for asking, it’s very kind of you to consider tipping drivers and restaurants! That is a good suggestion and I will get back to you if I can find out some possible ways to make it work.

1 Like

@Tyoneo, @Naomi, sorry for taking so long: somehow I did not understand @Naomi’s admin request :(. I will move @Tyoneo’s question to the community questions and reply.

1 Like